Frequently Asked Questions
Can you send entertainers to my chosen venue?
Absolutely! All of our kids entertainment options are completely mobile, so we can definitely come to you!
Can you host the party in a park?
Yes! Many of our packs can be hosted outdoors including in parks. Our Park Party is the perfect example of this! Some packs require access to water, tables or a power outlet so contact our team to discuss how we can make this work for you.
What start time would you recommend for my party?
We are really flexible and can run parties at any time during the day. To account for late comers, we always suggest that the children arrive at least 15 minutes before your booking time and our party host begins the entertainment.
We also recommend that you don’t serve food during the party, as this can be distracting. You can of course have a snack table nearby just in case!
How much space do you need?
This depends on the type of pack you are looking to do. Our Character and Disco Parties just need enough room for the kids to dance, on the other hand our Pamper Parties require seats for the children.
As some packs require a bit more space than others, it’s always best to contact our team to check if the space you have in mind will work.
Do your entertainers have Working with Children’s Checks?
Yes they do. All our entertainers must have an up to date Working With Children’s Check to be part of our team.
Do you provide invitations?
Definitely! When you book with Amazing Kids Parties you get access to our free online platform, where you can invite and manage guest attendance. Our digital invitations can be sent out via both email and SMS!
For those who prefer, we can also provide a PDF invitation, please ask for this if it was not attached to your initial email quote.
Please note, we do not mail out hard copy invitations.
Can I meet the entertainer before the party?
Our entertainers will call you a day or two before the party to introduce themselves! This is a great opportunity to get to know your host and ask any last minute questions you may have on how the day will run.
In addition, your entertainer will arrive between 10 and 20 minutes ahead of the scheduled time to meet and greet and get set up.
Who can I contact on the day if there are any issues?
You can always call our office on 1800 572 789.
We have staff working in our Amazing office every day of the week from 9am – 5pm AEST, so you’ll always have someone to talk to!
If for any reason our lines are busy and you have something urgent to talk to us about, please send an email with ‘URGENT’ in the subject heading and we will get back to you as fast as possible!
Can older/younger siblings join in?
Absolutely! Many of our parties have siblings involved in the fun.
It is important we know accurate numbers beforehand so we can prepare equipment and assign the right number of hosts for the party to run smoothly. If you are likely to have a wide range of ages at the party please let us know so we can ensure there are appropriate activities.
Do you provide party bags?
Yes we do, in Australia! Let our team know you’re interested in adding party bags, and we’ll let you know the options available!
Please note, party bags need to be ordered at least 10 days before your party and must be paid for at the time of ordering over the phone.
Do you provide costumes for the kids?
Sometimes! With some party packs (for example our Science and Pamper Parties) we bring along lab coats or robes so the children can dress up. This is for the party duration only, we will have to take the costumes with us when the entertainment is over. With other packs this is not included.
What time will my entertainer arrive?
Depending on the party theme and the amount of equipment involved, your host will arrive between 10 – 20 minutes ahead of the set entertainment start time to introduce themselves and set up the equipment.
What is the Wet Weather Policy for outdoor parties?
Extreme wet and hot weather is an inconvenience to any party!
We know how frustrating it can be to plan every detail of your party only to experience an extreme weather condition. Please consider shelter and shade for the entertainer or have an alternative venue option prior to your day.
What is your Cancellation Policy?
Should you wish to postpone or cancel your party date for any reason, we do require 7 days notice ahead of the day, to avoid charges. This excludes Magic Shows, Sports Parties (excluding park parties), Hip Hop Parties, Farmyards, Reptile Shows, Creepy Crawly Shows and Laser Tag which require a longer time frame. Please get in touch with our team to discuss the individual conditions for these party packs.
See all of our additional terms and conditions here.
What happens if my numbers change?
When you book your party you will be advised the maximum number of kids your entertainer can entertain for your chosen party pack.
If your numbers increase, it may be that we need to add a second host or additional equipment to ensure that the party runs smoothly. Generally more than 7 days notice should be sufficient to cater for an increase in party guests. However, please note we cannot guarantee that a second host will be available. The closer we get to your party date, the busier we get so it’s always best to get in touch as soon as possible.
To avoid disappointment, we recommend that you book for two hosts, to cover the possibility that all guests RSVP. In the instance that not all guests are able to attend, we can decrease the number of hosts free of charge with 7+ days notice.
Do you provide catering and decorations?
Unfortunately, at this stage we do not provide catering or decorations.