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Booking Terms

We understand that things can change – that shouldn’t mean you lose out! 

We strive to be as flexible as possible as we know things can change. Amazing Kids Parties proudly offers a world-class flexibility policy to help you manage your event around whatever life throws at you. 

Cancellation policy

  • More than 10 days’ notice: Full refund of your deposit.
  • More than 3 business days’ notice: you can postpone with no charges or convert your deposit into AmazingCo credit which can be used for any AmazingCo experience at a later date.
  • Less than 3 business days’ notice: Deposit is non-refundable and you cannot postpone your event.

Securing your booking

A deposit is required within 3 days to confirm your booking. You’ll find the due date in your booking confirmation, and we’ll send friendly reminders to help you stay on track. If the deposit isn’t received within this timeframe, we’ll need to release your reservation to make room for others.

Bookings that are made 10 days or less before the event require a deposit at the time of booking.

Reschedule

You may reschedule your event up to 3 business days before the scheduled date at no additional cost, subject to availability.

Please note that our entertainers often have more than one event in a day so slight changes in start times are not always possible. We’ll do our best to accommodate minor changes to start times, but please note our entertainers may have other bookings on the same day.

Number of participants

We understand that participant numbers may change, and we’re here to accommodate your needs.

  • Decreasing Participants:
    • You may reduce the number of participants at any time.
    • However, if the reduction would result in fewer hosts being required, the number of hosts cannot be adjusted within 10 days of the event due to supplier and equipment costs already incurred.
  • Increasing Participants:
    • You may request to increase participant numbers at any time, but we recommend notifying us as early as possible.
    • If the increase requires an additional host, we will do our best to accommodate, subject to host availability.

Any additional participants or hosts must be confirmed and paid for within 24 hours of your request to secure the changes.

We appreciate your understanding and cooperation in helping us make your event a success! 🎉

Extreme weather conditions

Amazing Kids Parties are all-weather events. We recommend you plan a back up venue in case of weather concerns. If needed, our entertainers can usually accommodate a reasonable change of venue with short notice.

In the event of an extreme weather warning, we will work with you to find an alternative date to reschedule your booking. Examples of extreme weather are defined by the weather being unsafe to proceed with the event outdoors. This might include:

  • Extreme weather warnings are in place
  • Roads are unsafe to travel due to heavy rain and gale force winds

Corporate Events – Cancellation & Change Policy

The following policy applies to Amazing Kids Parties corporate events, including corporate family days, festivals, activations, store openings and other commercial events.

Cancellations

For events held January to October:

  • 30+ days: Full refund
  • 15–29 days: 30% cancellation fee
  • 8–14 days: 75% cancellation fee
  • 7 days or less: 100% cancellation fee

Peak season – November & December

November and December are our busiest months and entertainer capacity is often booked well in advance:

  • 60+ days: Full refund
  • 30–59 days: 30% cancellation fee
  • 15–29 days: 75% cancellation fee
  • 14 days or less: 100% cancellation fee

Rescheduling

You can reschedule free of charge with 14+ days’ notice, subject to availability. Your new event must take place within 12 months of the original date.

For changes within 14 days, we’ll do our best to accommodate you, but fees may apply to cover entertainer costs and other costs already incurred or committed.

Event changes

Changes to event times, duration, location, guest numbers or the number of entertainers required should be made at least 14 days before your event.

After this date, we’ll do our best to accommodate changes subject to entertainer availability. Reductions that result in fewer entertainers, shorter booking times or reduced services may not be eligible for a refund.

Extreme weather

Our events operate in most weather conditions. If conditions are unsafe to proceed, we’ll work with you to reschedule your event free of charge.

For outdoor events, we recommend having a suitable backup venue or wet-weather plan where possible.

Third-party costs

Any non-refundable third-party costs already incurred or committed specifically for your event may still be payable if your event is cancelled, rescheduled or reduced in size.