Customer Notice Regarding COVID-19 (Coronavirus)
Looking For A Safer Way To Celebrate Your Child’s Birthday This Year?
In times like these, it’s important to stay connected and to keep celebrating important milestones, even if it’s just with close family.
We’ve got a number of amazing kids party options which are safe, cost-effective, and above all – fun!
Last updated: 13 March 2020
The wellbeing and safety of our customers is, and has always been, our highest priority. We are taking the public concerns around Coronavirus very seriously. During this time, we are offering increased flexibility to customers with regards to rescheduling, and encouraging our hosts to use additional sanitisation practices.
As per the current World Health Organisation advice, we are continuing to operate our services as per normal. We are checking this advice daily and if the situation changes we will update this information accordingly.
Increasing flexibility for customers
We have waived the last minute rescheduling fee for customers who are impacted by Coronavirus. We appreciate that the situation is evolving daily, and we have updated our policy to be flexible as well. If your child is unwell, or guests are unable to attend the event because of illness, we will reschedule your event free of charge, up to and including the day before the event.
How are we keeping you safe?
- All of our entertainers are already trained on safe and hygienic practices while they are hosting their events. All of our equipment is cleaned in between events and we have encouraged our hosts to carry extra cleaning supplies during this time.
- We have reached out to all of our team with advice on extra cleaning and hygiene procedures they should carry out during this time to reduce the spread of disease. This may include washing their hands when they arrive, avoiding hand to hand contact with kids and parents at the event, and being extra vigilant with wiping down equipment surfaces before and after events.
- If any child looks unwell (runny nose, fever, coughing, sneezing), we will not be providing face painting for them during this time. We will have temporary tattoos available where possible so kids don’t miss out!
- If our hosts are unwell or have been travelling internationally in an impacted region, they are not working with us for 14 days as per the World Health Organisation advice
- As above, we have updated our rescheduling policy so if your child is unwell, you can reschedule your event without losing your deposit.
We are committed to helping you celebrate in a safe and fun way! Please don’t hesitate to give our friendly team a call if you have any specific questions.